You can contact Elusivewrapz LLC to request an order update by emailing us at: elusivewrapz@gmail.com  

HOW SOON WILL MY ORDER SHIP?

Most Orders Ship within 72 hrs: We strive to process and ship all orders as soon as possible. Our Pre-cut vinyl overlays are ALL custom made for you, when you order! Because of this process, all precut kits require extra time to manufacture and package for shipping, which can cause us to need additional time with your order. Some larger orders do need an additional 24-48 hours to fulfill because of our production process. If for some reason your order will not ship within the expected time frame, you will be contacted immediately by one of our representatives with an estimated ship date. 

 

*Please note that Window Flags, Emblem Overlays, and Elusive Wrapz LLC Banners have a fulfillment time of 3-6 Business days...these items are made to order and take an additional time to produce*

Please allow additional time for shipping carrier to update tracking information and deliver shipment. Along with quick turn-around times, we offer online tracking to keep customers informed at all times.

 

I TYPED IN THE WRONG ADDRESS, CAN YOU CHANGE IT?

If your package has already been sent out, you will need to contact USPS to see if you are able to correct the address. Elusive Wrapz LLC and USPS are not responsible for incorrect addresses input by the customers. If your package ends up getting sent back to us, you will need to cover the additional shipping fee for us to send it back out again. 

 

WHAT DOES "AWAITING FULFILLMENT" MEAN?

This means, we have received your order and it is currently being processed. Please allow 2-4 business days before shipment.  

 

TRACKING MY ORDER

Customer accounts are updated with tracking info within 24-48 hrs. To make it more convenient for our customers our system automatically emails each customer their tracking numbers when an order ships. Customers are not required to log into the website to track the status of orders. Our goal is to keep customers updated regarding their order status at all times. Of course we're also happy to answer any order status concerns customers send us. Emails are answered by a representative within 24 hours of being sent, Monday - Friday.

 

MY TRACKING SAYS MY ORDER WAS DELIVERED, BUT I HAVEN’T RECEIVED MY PACKAGE AND I DON’T SEE IT. WHAT DO I DO?

Sometimes, USPS marks a package as delivered but ends up delivering next business day. We recommend waiting one business day for your order to arrive. Also, please check that your shipping address was typed in correctly for your order. You can do this by going to your account and looking up the information for your order. For lost/stolen packages, please contact USPS or your local Postal Service. We can assist you once USPS or your local Postal Service has been contacted.  Email us at elusivewrapz@gmail.com 

 

DUTIES/TAXES/CUSTOM FEES

When your order arrives at your shipping destination, import duties/taxes/and/or custom fees may be charged in order to clear the package from customs.  Elusive Wrapz LLC is not responsible for fees that may be charged.